How does it work?
Our color quiz guides you to a jumping off point to begin the bespoke formulation process. Take your time! Mix it up! Tweak, test and try it. It’s a color journey. Select your preferred base and use the tools to create your ideal formula. Think you’ve hit the perfect shade but you just want to see one more? Save it and keep playing - you’re never stuck. Don’t stop until you say: Perfect.
What makes you different?
While there are plenty of lipsticks out there, we think our custom hand made products are a cut above. We start from scratch and use color theory to achieve your ultimate shade. No one else will have a color just like it. From the quality of our 5 bases, to our custom color design process, we think our process and product are aces.
What are in your ingredients?
Our ingredients are clean and free from parabens, aluminum powder, and any other ingredients that would be found on industry'“Dirty Lists." And we are vegan…except for beeswax. We’re Beegan.
What is in the base?
5 bases are variations of several waxes, oils and butters. Squalane, a bioidentical moisturizer, and Raspberry Seed Oil, both anti-oxidant and anti-inflammatory, are in each lipstick base.
How long does it take to make a custom lipstick?
As long as you want it to. You are your own artist. Mix and Play for as long as you like. Save a roster of faves for a completely custom lipstick wardrobe.
Should I use my laptop or smartphone?
Whatever you want! The product images on the SHESPOKE website may differ from the products you receive due to variations in electronic screen settings on your computer, laptop, tablet or smartphone. (The fun, science-y word for this is metamorism.) Please know that while we try to accurately display the colors of products, what you see will depend on your screen and may vary slightly from the actual color.
Do you keep the recipes so I can get this color again?
We sure do! Not only do we send you a recipe card with your formula on it, but we will also have a record of it in our system. You didn’t design your perfect color to never find again.
How do I reorder my custom lipstick?
New things are always happening here and our reorder process will get a makeover in 2021. Stay tuned. In the meantime, email Sarah (email@example.com) your full name, custom lipstick name and order number. She will assist you in placing a reorder.
Can I reorder a custom lipstick I made at the SOHO location?
Yes! Have no fear the word “discontinued” does not exist at SHESPOKE. Email Sarah (firstname.lastname@example.org) and she will help you with the reorder process.
Can I come to you?
While we await a new physical presence in this new reality, we are currently digital only.
How do I gift the SheSpeaker?
What a fabulous gift! There are 2 ways to send a Digital Gift Card for the SheSpeaker.
- Get One, Gift One! Create a custom lipstick for yourself with the SheSpeaker and we will send your someone special the experience-on us! Yes, your friend’s Digital Gift Card is complimentary.
- Just Gift One! Purchase a Digital Gift Card, simply add it to your cart.
Do Gift Cards expire?
We do not want playtime to end, so our gift cards do not expire!
How do I track my order?
Sarah is our logistics extraordinaire and will have all of your tracking info. Email her (email@example.com) and she will let you know in real time.
Do you ship internationally?
Currently, we cannot ship outside of the USA – but keep checking back in! This is on our To Do List. First was New York, then USA, next is global. Our international followers are fabulous and we cannot wait for them to create a custom lipstick.
What if I don’t like my color when it arrives?
While we hope you will love the color you choose, we understand that there are bound to be some differences from online to IRL. We want you to be happy with your product. No need to send it back to us (saves you a trip to UPS and reduces packaging). Simply email Sarah (firstname.lastname@example.org) within 7 days of receiving your purchase that you would like to re-create your lipstick. It's as easy as that.
Remember, beauty isn’t always perfect and these beautiful imperfections will not compromise efficacy. Such variations are inherent in the manufacturing of handmade products, so you may find minor distinctions that make your SHEPSOKE product special and truly one-of-a-kind. Just like you!