FREQUENTLY ASKED QUESTIONS

How does it work?

Our color quiz guides you to a jumping off point to begin the bespoke formulation process. Take your time! Mix it up!  Tweak, test and try it.  It’s a color journey. Select your preferred base and use the tools to create your ideal formula. Think you’ve hit the perfect shade but you just want to see one more?  Save it and keep playing - you’re never stuck.  Don’t stop until you say: Perfect.

What makes you different?

While there is plenty of lipstick out there, we think our custom hand made products are a cut above. We start from scratch and use color theory to achieve your ultimate shade. No one else will have a color just like it. From the quality of our 5 bases, to our custom color design process, we think our process and product are aces.

What are in your ingrediants?

Our ingrediants are clean and free from parabens, aluminum powder, and any other ingredients that would be found on industry'“Dirty Lists." And we are vegan…except for beeswax. We’re Beegan.

What is in the base?

5 bases are variations of several waxes, oils and butters. Squalane, a bioidentical moisturizer, and Raspberry Seed Oil, both anti-oxidant and anti-inflammatory, are all in each lipstick base.

How long does it take to make a custom lipstick?

As long as you want it to.  You are your own artist.  Mix and Play for as long as you like.  Save a roster of faves for a completely custom lipstick wardrobe.

Should I use my laptop or smartphone?

Whatever you want!  The product images on the SHESPOKE website may differ from the products you receive due to variations in electronic screen settings on your computer, laptop, tablet or smartphone. (The fun, science-y word for this is metamorism.) Please know that while we try to accurately display the colors of products, what you see will depend on your screen and may vary slightly from the actual color.

Do you keep the recipes so I can get this color again?

We sure do! Not only do we send you a recipe card with your formula on it, but we will also have a record of it in our system. You didn’t design your perfect color to never find again.

Can I come to you? 

While we await a new physical presence in this new reality, we are currently digital only.

How do I track my order?

Sarah is our logistics extraordinaire and will have all of your tracking info. Email her at sarah@shespokemakeup.com and she will let you know in real time. 

What if I don’t like my color when it arrives?

While we hope you will love the color you choose, we understand that there are bound to be some differences from online to IRL.  Send it back to us for a full refund or to try again until you are completely happy.

 

Remember, beauty isn’t always perfect and these beautiful imperfections will not compromise efficacy. Such variations are inherent in the manufacturing of handmade products, so you may find minor distinctions that make your SHEPSOKE product special and truly one-of-a-kind. Just like you!